Frequently Asked Questions
Find an answer to your question.
Payment
Payment Process
Follow the next steps to order products from the online store:
- Add products to cart.
- Go to the checkput page and enter the required data.
- Choose the desired payment method and enter your payment details to complete the purchase.
Typically most of orders are processed and shipped during 1-5 business days. Once the order is shipped we will contact you back with the tracking URL.
Payment Methods
We accept Credit Cards and PayPal. All orders are processed through 2Checkout payment gateway. After you purchase you will get an invoice to your email. If you cannot find the invoice please check the “Spam” folder.
Shipping
Shipping Methods
We use the following postal services to deliver your order:
- World: Ukrposhta – Standard Delivery
- Ukraine: Nova Poshta
Want to use another postal service? Contact us now
Can I get a free delivery?
We offer free worldwide delivery for all orders over $130.
When my order will be shipped?
Orders are typically processed during 1-5 business days. You will get an email notification with a tracking URL once the order is shipped. Standard delivery shipping usually takes 7-21 days.
Cancellations
How to change or cancel the order?
You can cancel the order before it’s shipped. Submit your enquiry using the contact form and specify your order number.
How can I get a refund?
Please contact your local post office if the order is not received after 24 days. Then wait 1 month and if the order is not received we consider it as “Lost” and you can request a refund.